I wanted to take a few minutes to write about the exemplary service I have had while working with Mary at First Source. My husband and I have had many setbacks including some lost jobs, medical concerns, births of children, loss of income to name a few – all making life a little challenging.
We were both raised to pay our bills and bankruptcy was not an option for us. So rather, we have worked very hard to pay everything back and to start bringing up our scores.
I will be honest I contacted First Source on a whim looking for a debt consolidation loan that would offer us some monthly savings, as well as lower the balances on our credit cards, in turn increasing our credit scores.
We had already applied at another credit union and they refused to help due to our scores not being high enough. Well I guess their loss was our gain because First Source said “yes”. They said yes to giving us a chance to rebuild our credit and get ahead of the game.
It was very clear to me the difference in service that was being displayed right before my eyes from the way I had been treated elsewhere. Mary was so friendly with every call that was exchanged, and there were many. It was clear she was on my side asking questions to understand what our past was about and sincerely helping us build our future success. She was always so positive and inviting, eager to be of assistance to me. I felt her heart and knew she really wanted to help us. She clearly loved her job and the people she came in contact with. She didn’t go to work to simply collect a paycheck, that was obvious.
Mary went above and beyond. She took the time to offer a second loan, one that will change our future for sure. We have been with a terrible mortgage company for so long, unable to change because we were stuck it a rut where our scores were improving but not fast enough.
Mary offered to refinance our mortgage. Our credit situation was not perfect or even preferred. Our loan required a lot of work, but that didn’t faze Mary. She treated us just like someone with perfect credit. Even though our interest rate is not going to be reduced as much as we had initially hoped, there are so many other benefits that it was a no brainer. Mary Also let us know about the option for a rate modification that we can take advantage of within 6 months at no cost to us … WOW!!!
“Wow” is all I can say. Mary is in my opinion a HUGE asset to First Source. Thank you First Source and Mary for giving us a chance when others wouldn’t. Thank you for making a difference in our lives it was BIGGER than you think.
First Source Member, August 2015