Mobilize Your Money With Zelle®
Send money fast in just a few steps.
Settle up with roommates, friends and more, regardless of where they bank1.
Split the cost of the check.
- What Is Zelle®?
Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank1.
- How Do I Get Started?
It's easy — Zelle® is already available within First Source’s mobile banking app and online banking within BillPay! Check our app or sign-in online and follow a few simple steps to enroll with Zelle® today.
- Can I Cancel A Payment?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 315-735-8571 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 315-735-8571 so we can help you.
- What Types Of Payments Can I Make With Zelle®?
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1.
Since money is sent directly from your First Source account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.
Neither First Source nor Zelle® offers a protection program for any authorized payments made with Zelle®—for example, if you do not receive the item you paid for or the item is not as described or as you expected.
- Can I Pay A Small Business With Zelle®?
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your First Source mobile app using just their email address or U.S. mobile number.
Neither First Source nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
- Can I Use Zelle® Internationally?
In order to use Zelle®, the sender and recipient's bank accounts must be based in the U.S.
- What If I Want To Send Money To Someone Whose Bank Or Credit Union Doesn’t Offer Zelle®?
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
Go to the Apple App Store or Google Play store and download our free mobile app today.
If you are a Member but are not currently taking advantage of our online banking solutions, you can register today.